Director of Practice Management
About the Position
The Director of Practice Management will join our Clinical Department and will have a significant impact on the organization’s next phase of growth.
Reporting to the COO, the Director of Practice Management provides leadership in planning, guiding, and coordinating practice operations for C.A.S.E. while focusing on service and operational excellence. The primary responsibilities of this position are administrative supervision of all clinical service staff, fostering cohesion across regions and locations, and managing and coordinating the development and implementation of policies and procedures related to clinical service delivery and customer service. This role aims to ensure efficient and clear operations, resulting in the highest quality outcomes and most consistent care.
This position is complex and requires meticulous thought and attention to detail. The candidate for this position must have a demonstrated ability to think creatively, work efficiently and have strong organizational skills to balance the multitude of duties required. Building, analyzing, and making decisions from data sets to affect and interpret change is essential. This position requires a dependable, focused, self-starter with excellent communication skills. The ability to effectively multitask while having the ability to quickly pivot from one duty to another is a must. High professional ethics, unwavering commitment to quality, and a strict adherence to privacy and confidentiality are required.
This is a full-time, exempt hybrid position. On-site two (2) days per week, Burtonsville, MD, office.
Note: May require evening hours. Must occasionally attend specific agency functions in the evening and/or on weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support and lead the clinical department and its staff.
- Monitor needs, advocate for and provide administrative leadership to the clinical team, and support expectations for good care for children and families.
- Using data ensures fiscal stability and sustainability of the department.
- Manages productivity expectations using data, critical thinking, and leadership skills, providing staff effective practice management skills education. Develops new processes to enable and encourage fiscal stability, quality of care, and customer service.
- Presents models and reports that are based on foundational knowledge that is supported by hard data.
- Assures clinician work schedules support identified benchmarks. You will proactively identify barriers to achieving benchmarks and apprised leadership of any issues regarding achieving benchmarks.
- Ability to project and provide recommendations for staffing levels based on site productivity and client need. Assures adequate clinician coverage to meet client demand at all times.
- In conjunction with the clinical supervisor team and Director of Clinical Administration, identifies areas of concern for clinical direct care staff and brings them forward for resolution, feedback, and follow-up.
- Assess, monitor, and foster clinician engagement in their work, developing activities related to improving engagement, professional work-life balance, and work satisfaction.
- Ensure a strong foundational onboarding of new clinicians while providing ongoing leadership and support to all staff.
- Maintains physical environment and equipment for effective operations; anticipates and facilitates needs for repair, renovations, and/or modification of work environment and equipment to effectively provide services.
- Provides timely and appropriate resolution to client, physician, therapist, vendor, and organizational concerns or complaints.
- Works with leadership to identify opportunities and weaknesses as well as develop and execute plans for corrective action.
- Collaborates with Quality Assurance Specialist to ensure quality and compliance with policies and procedures.
- Collaborates with Evaluation Manager ensuring clinical outcomes are being tracked, measured, and summarized for clinical use.
- Collaborates with the QA Specialist to develop innovative ways to improve efficiency with a commitment to continuous improvement.
- Conducts relevant performance reviews with input from other departments as needed.
- Manages, in collaboration with all relevant supervisors and the human resources department, the hiring and disciplinary process for areas of oversight.
- Lead and/or contribute to initiatives that promote and grow the direct service line.
- Ensure standardization to grow and scale efficient practice.
- Establish and maintain appropriate billing workflows and practices, including working with the finance department to support maximizing financial performance across regions and locations.
- In collaboration with the Director of Clinical Administration, contribute to developing and deploying new grants and RFPs to maximize community impact and financial reimbursement.
- Provide guidance on clinic budget inputs related to program expenses.
OTHER DUTIES AND RESPONSIBILITIES:
- Requires meticulous thought and attention to detail.
- Building, analyzing, and making decisions from data sets to affect and interpret change is essential.
- The ability to effectively multitask while having the ability to pivot from one duty to another quickly is a must.
- High professional ethics, unwavering commitment to quality, and strict adherence to privacy and confidentiality are required.
- Attends and actively participates in a variety of internal and/or external meetings, committees, and/or events which may not be job-related, but are related to the agency’s clients, mission, and/or its employees, such as but not limited to, All Staff Meetings, employee annual and or ad-hoc benefits meetings, agency galas, etc.
- Adheres to C.A.S.E. core values.
- Supports the program’s operational philosophy, goals, and objectives congruent with C.A.S. E’s mission, values, vision, and strategic direction.
- Performs other related duties as may be required.
SUPERVISION EXERCISED: Provides administrative oversight and supervision to all clinical staff. Provides bi-weekly meetings and as-needed support to the supervisory team.
SUPERVISION RECEIVED: Reports to and works under the general direction of the COO.
MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skill, and ability required unless otherwise stated.
- Strong mental health and child welfare acumen.
- Management-level experience in a clinical practice setting with skills in medical insurance, mental health coding, and reimbursement preferred.
- Must be highly organized with a proven ability to work independently, meet deadlines, prioritize workload, and manage resources and time effectively.
- Demonstrated excellent written and oral communication and analytical skills.
- Proven ability to plan, manage, establish, and maintain a professional work environment.
- Interpersonal skills necessary to direct subordinates and delegate tasks.
- Demonstrated ability to identify problems and implement solutions for operational and organizational functioning.
- Technical and professional knowledge and skills unique to the business and/or clinical operations of a mental health practice which may include but are not limited to Financial, Human Resources, Information Systems, Billing, Coding, Auditing, Credentialing, Payor, Reimbursement, Risk, Governance, Regulations, Planning, and Marketing.
COMMENTS: Other relevant education and/or experience may be substituted for the stated minimum education and experience requirements.
EDUCATION and/or EXPERIENCE:
- Master’s degree in a related field.
- 3-5 years of healthcare/management experience preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
- Highly organized, proactive, attentive to details, and goal-oriented
- Ability to work with large data sets with guidance from medically trained individuals.
- Ability to identify problems, think logically – or creatively, and devise innovative, practical solutions.
- Knowledge of computer software, including Outlook, PowerPoint, Word, and especially Excel and PowerBi.
- Desire to work as part of a multi-disciplinary team.
- Dependable, focused, self-starter with excellent communication skills.
- Demonstrate the ability to think creatively, work efficiently, and have strong organizational skills to balance many requirements.
- Strong interpersonal skills and effective telephone skills.
- A commitment to the mission of C.A.S.E.
CERTIFICATES, LICENSES, REGISTRATIONS: Ability to pass required state and local background checks.
- Licensed in clinical mental health preferred (e.g., MA Social Work, MA Counseling, MA Family Marriage Counseling, Psy.D, Ph.D., MHA, MPH, or MSN)
Salary & Benefits:
Salary: $95,000 to $100,000
Benefits: Competitive benefits including medical, sick leave and vacation, 403(B) retirement, flexible hours.
Please submit a resume and cover letter via email to firstname.lastname@example.org and state Director of Practice Management in the subject line.
C.A.S.E. does not discriminate on the basis of race, color religion, gender (including pregnancy), age, national origin, disability, sexual orientation, gender identity, gender expression, military or veteran status, or any other category protected under applicable federal, state or local law.
Emboldened by the core belief that all children deserve a safe, loving, permanent home and dedicated to providing inclusive, family-focused services, CASE draws on expertise, research, and lived experience to innovate and pay it forward by educating and empowering others. Together we commit to work both internally and externally with Compassion, Integrity, Excellence, and Innovation. We are committed to Justice, Equity, Diversity, and Inclusion (JEDI). We demonstrate and uphold these values by providing an environment that draws on the contributions and strengths of our diverse staff, partners, clients, and communities.
C.A.S.E. maintains a drug-free workplace.
CLOSES: When Filled